You’ve Got the Questions…We Have Answers
What are my options for ordering product?
Pre-Write Delivery. Our Pre-Write Delivery system is unique to Blue Tiger and preferred by 95% of our clients. On this program your dedicated service rep will visit your office every two weeks to check your product supply, prepare and submit an order for you based on your needs and have it delivered within two business days. With this efficient system you can scratch ordering for the break room off your ‘to do’ list.
The Old Fashioned Way: Phone, Fax or Email. Phone us at: 855-BLUE-TIGER, fax us at 866-611-3828 or email your service rep.
Order Online. Coming soon……….
I’d like to order a product that’s not in your catalog; can you get it for me?
Most of the time, yes. Call us at 206-388-2202 or email us at products@bluetigercoffee.com, tell us what you’re looking for and we’ll knock ourselves out trying to get it for you.
Do I have to sign a contract?
No. Simply stated, we don’t believe in contracts. We believe that providing the best products and equipment at competitive prices with unparalleled customer service will gain and maintain our customers loyalty, not a restrictive contract. Read more about our anti-contract pledge…
What if my current supplier says I’m under a contract?
It is against the law for your current provider to force you use their service by means of a contract. Your only legal obligation is to return any equipment loaned to you.
Unfortunately, some of our competitors use bullying tactics to retain business. They may threaten lawsuits, send bills for lost revenue or resort to other acts of intimidation. Not to worry! This type of action is both unethical and illegal. We’ve had this matter reviewed by legal counsel and are assured that these ‘contracts’ are not legally binding and wouldn’t stand up in court.
If you are having issues about a past contract, please talk with your Blue Tiger representative.
Is there a minimum purchase in order to qualify for free use and servicing of equipment?
No, there is no minimum if you are a company of 30 employees or more. If your company has less than 30 employees, please contact us so we can discuss a rental option that suits your needs.
Are there specific products I must purchase to qualify for free use and servicing of equipment?
Yes. In order to receive the use of our premium equipment without charge, we must be your sole supplier of coffee and prefer to provide all related items such as cream, sugar, teas, etc.
Why do you sell your coffees whole bean?
Whole beans maintain their freshness longer, whereas coffee that has been ground tends to dry out and loose some of its integrity. We receive our coffees from local artisan roasters as whole beans to ensure that you receive the full spectrum of aromatics, freshness and flavors with every pot you brew.
In order to serve your needs, we have a variety of systems available that do the work for you, grinding exactly the amount of coffee you need, whether you’re brewing a single cup or an entire thermos.
Can I get ground coffee instead?
If you prefer not to receive whole beans, we can ask the roaster to grind your coffee prior to delivery. We also provide a wide variety of traditional, pre-measured, pre-ground, fractional packaged coffees.
Do you have a full product catalog?
Yes, in both PDF and Excel formats. Email our office at info@bluetigercoffee.com or contact your rep for a copy.
What is the Sip of Seattle program?
Every month the Sip of Seattle program features a different award -winning coffee from one of our five local artisan roasters plus a few guest roasters throughout the year, allowing you to experience a variety of the best specialty coffees in your area. For more information or to sign up, click here.
Does Blue Tiger offer Vending services?
No. We prefer to focus on what we do best: sourcing out the finest specialty coffees and products and making them available to you at work for competitive prices along with unmatched customer care. We can however, recommend some select Vending companies who deliver the same level of commitment by focusing on what they do best: Vending.
In an effort to meet the needs of our clients, we work closely with these Vending companies, fielding service calls and inquiries. To make your life that much easier, we’ll even provide one bill for both your vending and coffee services. Several clients have told us that our tight relationship with our vendors makes them feel like they only deal with one supplier for both services.
Since Blue Tiger offers locally artisan roasted fresh ground coffees and brand new premium equipment, won’t this cost me more?
In most cases, our prices work out to be about the same or even less per pound as some of the more commonly used traditional brands. Due to our unique and efficient Pre-Write Delivery program and maintenance of premium grade equipment, our internal customer service costs do run slightly higher. That being said we make every effort to not pass those costs on to our valued clients, as a result our prices are often lower than our competitors.
We are able to absorb these internal costs over the long term due to customer retention and a longer ROI. At the end of the day, it’s far more efficient and profitable to maintain loyal customers than see a high turn over in clientele and receive a shorter ROI. This approach has been massively successful as we can proudly boast that we have very rarely lost a client to a competitor. Please feel free to ask for testimonials.
How do I get started?
Simply contact us with your company info. We’ll address your specific needs with regards to equipment and products of interest to you, and from there we’ll set you up with a convenient installation and delivery date in the near future and you’ll be good to go.